What if I lose my phone or money?
Short answer: Go to the Haram’s lost and found office, report theft to the police, and block your SIM and bank card straight away.
What happened
Your phone, wallet or money is lost or stolen.
What to do now
- Check where you last had it and ask a nearby official.
- Report it at the Haram’s lost and found office.
- If it was stolen, report it to the police (999).
- Using a companion’s phone, call your bank’s helpline and block your card.
- Ask your family to help block your Pakistani SIM.
- Tell your group leader and travel agent that your phone number is off.
Who to contact
- The Haram’s lost and found office
- Police (999)
- Your bank’s helpline
- Your group leader and Nusrah volunteers
When to escalate
If your passport was lost along with the phone, also follow the “What if I lose my passport?” page.
Prevent it next time
- Write important numbers on paper too.
- Don’t keep all your money in one place, and don’t carry much cash.
- Use a screen lock on your phone.