What if I fall ill?
Short answer: For minor discomfort, rest, water and shade are enough. For advice, call the Ministry of Health on 937; in a serious case, call an ambulance (997) or 911 straight away. Health insurance is included with the Umrah visa.
What happened
You feel unwell from heat, tiredness, fever, an upset stomach, dizziness or an existing condition.
What to do now
- Minor discomfort: sit in the shade or a cool place, drink water and oral rehydration salts, and rest.
- Need advice: call the Ministry of Health call centre on 937. There are first-aid points in the Haram too.
- Serious case: if someone is unconscious, has trouble breathing, chest pain or a serious injury, call 997 or 911 immediately.
- If you go to hospital: take your passport copy, visa and your medicines.
- Inform your travel agent and family.
Who to contact
- Ministry of Health call centre (937), for advice
- Ambulance (997) or 911, in a serious case
- Your travel agent and group leader
- Nusrah volunteers
When to escalate
If you are admitted to hospital, tell your travel agent straight away.
Prevent it next time
- Bring enough of your medicines for the whole trip, with the doctor’s prescription.
- Go out less in the midday heat and use an umbrella.
- Keep a close eye on elderly pilgrims’ health.